Return Policy

Custom-Made Products
Due to the customized nature of glass and mirror products, custom-made products are final sale and cannot be returned. However, you may still file a return claim if a custom-made product if you receive a damaged product. Please read the following terms thoroughly for your return claim.
Damaged orders must be documented and reported within one (1) business day of the delivery date. Any damaged custom orders reported after one (1) business day beyond the delivery date cannot be returned.

Damaged custom items must remain in the original packaging.
Your custom order cannot be cancelled after it has been placed.
Any custom order delivered in good condition, can’t be returned.
We may ask a photo of the damaged custom product to check it before issuing a refund or exchange.

In-Stock Products

You can benefit from a fourteen (14) day return policy on purchases that cover all
Glassifieds in-stock (readymade) glass and mirror products – Any damaged order will be
refund. Products must be returned to us under these conditions:

• New, resalable condition and in the original packaging.
• Free from scratches and defects.
• Items have not been installed.
• With no external writing or foreign labels on the merchandise packaging.

Restocking fees will not apply; however, customer should pay any return delivery fees. Local customers looking to avoid return delivery fees may return in-stock products directly at our AL Qouz offices with no additional charge. In-stock order cannot be canceled after it has been shipped. Orders attempted to be cancelled after shipment will fall under our standard return policy, as stated here. Returns should be made with a traceable source.
What To Do If You Get the Wrong Product
In the event you believe you have received the wrong product, please compare the number on the item(s) you’ve received to your order confirmation and/or invoice. If it does notmatch, we recommend you to REFUSE the delivery and contact us immediately. You must return the product in its original packaging. In this case, any freight charges you have paid will be returned.

Refund Information
Please note: Refunds will not exceed the overall value of the product under any circumstances, including installation time, damage, or additional costs incurred. The same payment method used to pay the cost will be used for to refund; i.e. if a credit card is used to purchase, this method will also be used to refund. If your order was delivered by freight and you would like us to arrange the pickup of the merchandise you would like to return, please call +971 4 3998550 for Customer Service,
from Sunday to Thursday from 8 am to 5 pm. In this case, return delivery fees may apply.